Digital at sales, cross-sale, loyalty increase and costs, risks decrease. Practical cases and profitability assessment
⚡ Quick Summary
- 📚 12 lectures • 1h 11min • All Levels
- ⭐ 4.3/5 from 419 reviews • 39.7K students
- 👨🎓 By MTF Institute of Management, Technology and Finance
- 💰 Price: €12.99 • 30-day guarantee
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📊 Course Details
🎯 Who Is This Course For?
✔ Ideal For
- Learners at any experience level
- Anyone wanting to learn introduction to digitisation of sales, service, operations a
❌ Not Ideal For
- Those who don't understand English (US)
- Those seeking accredited academic degrees
🎯 What You'll Learn
📄 Full Course Description
Professional Diploma in Digitalization of Retail Banking: Business cases and assessment of investment profitability
Course provided by MTF Institute of Management, Technology and Finance
MTF is the global educational and research institute with HQ at Lisbon, Portugal, focused on business & professional hybrid (on-campus and online) education at areas: Business & Administration, Science & Technology, Banking & Finance.
MTF R&D center focused on research activities at areas: Artificial Intelligence, Machine Learning, Data Science, Big Data, WEB3, Blockchain, Cryptocurrency & Digital Assets, Metaverses, Digital Transformation, Fintech, Electronic Commerce, Internet of Things.
MTF is the official partner of: IBM, Intel, Microsoft, member of the Portuguese Chamber of Commerce and Industry.
MTF is present in 218 countries and has been chosen by more than 950 000 students.
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Our course will be interesting for anybody who work or wish to work at areas: banking, fintech, IT, digital technologies.
We will go through introduction to topic of digitalisation and usage of digital tools at Retail Banking.
Next we will consider practical examples from business of worldwide banking group. You will see cases from Consumer Lending, Mortgage, and online and general retail banking business.
We will diskuss usage of digital tools at sales, service and loyalty increasing, and at decreasing of operational costs and risks level.
As a final we will talk about assessment of investments, about planning of profitability and monetisation and about prioritisation of investments.
This course will be interesting also as an example for anybody who need more skills at areas: Business, Stakeholder Management, Project Management, Product Management, Leadership. Course will be interesting at career of: Product owner, Platform owner, Project Manager, Digital expert, Retail Banking Expert.
Course purposes:
- Provide an example of assesment of digital investments in case of choosing between different teams and needs of wide list of stakeholders.
- Consinder basic drivers of profitability increase at retail banking digitization.
- Consider practical cases of usage of digital tools at retail banking.
Course content:
- Introduction to digitisation of sales, service, operations at Retail Banking and as an example for each area of business development
- Digitalisation Strategy. Usage of Digital tools for growth of business, as a part of Marketing and Online Business Strategy
- Example of assessment of digital investments. Practical case of stakeholders management and investments prioritisation
- Investment profitability planning and assessment. Overal approach of profitability calculation, excel usage, retail banking products net profit calculation, analysis of profitability drivers.
- Digitalisation at Consumer Lending, Mortgage and Retail
- Digital tools at B2B Sales, B2C Sales, Customer Relationship Management CRM
- Factors of budgeting of digital teams
- Examples of areas of digitization:
- growth of sales
- growth of cross-sale
- growth of clients loyalty (NPS, CSI)
- decrese of cost level
- decrease of risk level
Course author:
Igor Dmitriev
Digital Business and Retail Banking Expert
Education:
- MBA, The Boston University, USA
- Master of Science at Engineering (Technical) Management, The State University of New York at Buffalo, USA
- Master of Science at Informatics and Economics, The Saint Petersburg State University of Finance and Economics, Russia
- Six Sigma Black Belt
Experience:
- Expert at Banking (>15 years), FinTech & Digital (>12 years). Experienced Manager (>10 years) with successful track of records at personal and corporate entrepreneurship.
- More than 10 years at worldwide banking groups such us Societe Generale, Raiffeisenbank.
- Experience at roles: CEO, Head of Business, Chief Digital & Marketing Officer, Head of Digital Transformation and Channels, Head of Products and Marketing.
Linked topics:
- Finance and Commercial Banking Fundamentals
- Entrepreneurship and Business Fundamentals
- English Language course
- Project Management
- Digital Marketing & Acquisition
- Business and Digital Strategy, Marketing Strategy
- Machine learning and AI profitability calculations
- Retail Banking Online business
- Sales and Service management skills
- Digital in banking, Digital banking, Digital bank, Internet Bank, Online bank
- Digitalized sales and service. How to digitize a bank
- How to digitise a bank at America and other countries, digitisation of banks at USA
⚖ Pros & Cons
👍 Pros
- 39.7K students enrolled - high demand in Business
- Strong 4.3/5 rating from 419 reviews
- 12 focused lectures (1h 11min)
- Taught by MTF Institute of Management, Technology and Finance - Institute of Management, Technology and Finance
👎 Cons
- Taught in English (US) - may need subtitles for non-speakers
- Relatively short course (12 lectures) - may lack depth
- Pre-recorded format without live instructor interaction
- Not an accredited academic credential
👨🎓 About the Instructor
MTF Institute of Management, Technology and Finance
Institute of Management, Technology and Finance
⭐ 4.3 Rating • 👥 39.7K Students
🎓 How to Enroll
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📖 Sources & References
- Course data: Professional Diploma in Digitalization of Retail Banking on Udemy
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- Refund policy: Udemy Refund Policy
- Rating & enrollment data verified via Udemy source on
⚡ TL;DR
Professional Diploma in Digitalization of Retail Banking is a recommended course with solid ratings from verified learners.
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Professional Diploma in Digitalization of Retail Banking
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