AWS – Amazon Connect – Cloud Contact Center – Public cloud customer contact center
Description
This Master Course of Amazon Connect – AWS Contect will explain about the Introduction and Importance of Amazon Connect as well as features, capabilities and business benefits. Amazon Connect is an Amazon Web Services (AWS) public cloud customer contact center service. Amazon Connect enables customer service representatives to respond to phone calls or chat inquiries from end customers just as if the contact center infrastructure was set up and managed on premises. Amazon Connect provides a seamless omnichannel experience for agents and managers for voice, chat, and task management to ensure customers are routed with their conversation’s full context or work across applications when switching channels.
Amazon Connect has a single user interface (UI) across voice, chat, and tasks for contact routing, queuing, analytics, and management. This omnichannel experience means your call center agents don’t have to learn and work across multiple tools.
Amazon Connect features :
Telephony, omnichannel, and automation. Telephony.
Agent experience. Agent application.
Artificial intelligence and machine learning. Agent assist.
Forecasting, capacity planning, and agent scheduling (preview) Contact forecasting.
Setup, administration, and reporting.
Integrations and partners.
In this master course, you can learn 5 topics
1. Introduction and Importance of Amazon Connect
2. Features of Amazon Connect
3. Capabilities of Amazon Connect
4. Amazon Connect and Remote Contact Center Agents
5. Amazon connect and Business benefits
How to Get this udemy course for FREE?
Get a 100% Discount On Udemy Paid Courses by clicking on the GET COUPON CODE Button. This Course coupon code is automatically added to the GET COUPON CODE Button.
💡Note: The udemy Courses Will be free for a Maximum of 1000 Learners can use the promo code AND Get this course 100% Free.